Problem Note 57440: Exception reports are not generated in SAS® IT Resource Management 3.7 and later unless you explicitly add the fonts location in the whitelist
 |  |  |  |
In SAS IT Resource Management 3.7 and later, exception jobs might fail to create an exception report. When this failure occurs, the following error message is generated in the SAS log:
This error occurs when the SAS® System is in a locked-down state.
To circumvent the error, you need to manually specify the lockdown path location of where the report fonts are installed on your system. You specify this path in the appserver_autoexec_usermods.sas file that is associated with your installation. The default directory for this file is !SASHOME/ReportFontsforClients/9.4. For example, for SAS IT Resource Management Window server installations, you specify the following option:
For additional information about the lock-down state of servers, see the SAS® 9.4 Intelligence Platform: Security Administration Guide, Second Edition.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS IT Resource Management-Server | 64-bit Enabled Solaris | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 |
| 64-bit Enabled AIX | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Ultimate x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Ultimate 32 bit | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Professional x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Professional 32 bit | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Home Premium x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Home Premium 32 bit | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Enterprise x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Windows 7 Enterprise 32 bit | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 Std | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 R2 Std | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 Datacenter | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 for x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 R2 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 10 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Pro 32-bit | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Pro | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Enterprise x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Pro x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Pro 32-bit | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Enterprise x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Enterprise 32-bit | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Microsoft® Windows® for x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| z/OS | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| HP-UX IPF | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Linux for x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||
| Solaris for x64 | 3.7 | 3.8 | 9.4 TS1M3 | 9.4 TS1M4 | ||